Marriott International Needs Weekend Front Desk Agent in Rochester

Role Based in Rochester

Primary Details

• Required Experience: Entry-Level.
• Position: Weekend Front Desk Agent (Based in Rochester)
• Location: Rochester, NY
• Employer: Marriott International (Hiring in Rochester)
• This Rochester-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Marriott International team in Rochester, NY is growing.
• Benefit from working in Rochester, a key hub for the Hospitality / Lodging industry.

What You Get

• Pay: $17-$21/Hour (approx. $22.9k/Year)
• Benefits: Eligible team members receive standard benefits.
• Stable workload with modern tooling and processes.

Day-to-Day

• This role centers on your professional skills within the Hospitality / Lodging space in Rochester.

Welcome Guests to their Weekend Getaway

About Marriott International

Marriott International is the world's largest hotel chain, dedicated to putting people first and providing world-class hospitality. Weekends are a massive driver of our leisure travel business. The Weekend Front Desk Agent is the polished, professional face of the hotel, ensuring check-ins and check-outs are flawless. When you embark on an entry-level career in hospitality jobs with Marriott, you are joining a prestigious global brand with unmatched career mobility.

Job Summary

We are actively seeking highly polished, organized, and deeply hospitable individuals to join our weekend front office team. As a Weekend Front Desk Agent, you will manage guest arrivals, process payments, and resolve any immediate concerns. You will serve as the hospitality ambassador, delivering the signature warmth that sets Marriott apart in the hotel industry. This is an engaging, professional role perfect for hospitality students or those seeking a structured weekend job in a premium environment.

Comprehensive Responsibilities

• Guest Check-In/Out: Utilize the property management system (PMS) to accurately check guests in and out, assign rooms, and encode key cards.
• Concierge Services: Provide local recommendations for weekend dining, entertainment, and transportation, enhancing the guest's leisure trip.
• Issue Resolution: Handle guest complaints or requests (e.g., extra towels, late check-out) gracefully, dispatching housekeeping or engineering promptly.
• Financial Accuracy: Process credit card authorizations, handle cash accurately, and ensure the shift drawer balances perfectly at the end of the day.

Industry-Leading Benefits & Salary

Your weekend professionalism and hospitality are rewarded with a great package:

• Salary: Competitive part-time hourly wage of $16.50 to $20.00, depending on the property tier and location.
• Explore Rate: Access to the highly coveted Marriott Explore program, offering deeply discounted hotel rooms for you and your family worldwide.
• Career Progression: Marriott heavily promotes from within, offering clear pathways to Front Office Manager or corporate roles.
• Flexible Weekends: Part-time shifts focused on the Friday-to-Sunday travel windows (morning, evening, or night audit shifts available).

Requirements & Qualifications

• Must be at least 18 years of age upon application.
• No prior hotel experience is explicitly required, but previous customer service or administrative experience is highly preferred.
• Must possess an incredibly polished demeanor, excellent verbal communication, and the ability to remain calm under pressure.
• Comfortable standing behind the desk for extended periods and utilizing complex computer software.